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Description

This exercise book is the last of four exercise books that correspond directly with the Accounting Cycle textbook. The exercises relate specifically to Part 4 of the Accounting Cycle textbook. Students will prepare financial statements, perform the closing process, prepare a post-closing trial balance and reversing entries. The exercises also cover classified balance sheets and key financial statement analysis tools relating to business liquidity and the operating cycle.

Content

  1. Problem 1
    1. Worksheet 1 (a)
    2. Worksheet 1 (b)
    3. Worksheet 1 (c)
    4. Solution 1 (a)
    5. Solution 1 (b)
    6. Solution 1 (c)
  2. Problem 2
    1. Worksheet 2
    2. Solution 2
  3. Problem 3
    1. Worksheet 3 (a)
    2. Worksheet 3 (b)
    3. Worksheet 3 (c)
    4. Solution 3 (a)
    5. Solution 3 (b)
    6. Solution 3 (c)
  4. Problem 4
    1. Worksheet 4
    2. Solution 4
  5. Problem 5
    1. Worksheet 5
    2. Solution 5
  6. Problem 6
    1. Worksheet 6 (a)
    2. Worksheet 6 (b)
    3. Worksheet 6 (c)
    4. Solution 6 (a)
    5. Solution 6 (b)
    6. Solution 6 (c)
  7. Problem 7
    1. Worksheet 7 (a)
    2. Worksheet 7 (b)
    3. Solution 7 (a)
    4. Solution 7 (b)
  8. Problem 8
    1. Worksheet 8
    2. Solution 8
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free book, textbook, study book, student, e-books, ebooks, economics, macroeconomics, engineering, IT, mathematics, marketing, statistics, strategy

Description

This exercise book is the third of four exercise books that correspond directly with the Accounting Cycle textbook. The exercises relate specifically to Part 3 of the Accounting Cycle textbook. The exercises in this book center around income measurement, the basic elements of revenue and expense recognition, the process of recording adjusting entries, preparation of an adjusted trial balance, and the concept of accrual versus cash basis accounting.

Content

  1. Problem 1
    1. Worksheet 1
    2. Solution 1
  2. Problem 2
    1. Worksheet 2
    2. Solution 2
  3. Problem 3
    1. Worksheet 3
    2. Solution 3
  4. Problem 4
    1. Worksheet 4
    2. Solution 4
  5. Problem 5
    1. Worksheet 5
    2. Solution 5
  6. Problem 6
    1. Worksheet 6
    2. Solution 6
  7. Problem 7
    1. Worksheet 7
    2. Solution 7
  8. Problem 8
    1. Worksheet 8
    2. Solution 8
  9. Problem 1
    1. Worksheet 1
    2. Solution 1
  10. Problem 2
    1. Worksheet 2
    2. Solution 2
  11. Problem 3
    1. Worksheet 3
    2. Solution 3
  12. Problem 4
    1. Worksheet 4
    2. Solution 4
  13. Problem 5
    1. Worksheet 5
    2. Solution 5
  14. Problem 6
    1. Worksheet 6
    2. Solution 6
  15. Problem 7
    1. Worksheet 7
    2. Solution 7
  16. Problem 8
    1. Worksheet 8
    2. Solution 8
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free book, textbook, study book, student, e-books, ebooks, economics, macroeconomics, engineering, IT, mathematics, marketing, statistics, strategy

Description

This exercise book is the second of four exercise books that correspond directly with the Accounting Cycle textbook. The exercises relate specifically to Part 2 of the Accounting Cycle textbook and focus on information processing. The exercises cover accounts, debits, credits, assets, expenses, dividends, liabilities, revenues, and equity. The exercises also cover basic accounting activities such as journalizing transactions, posting to the general ledger, preparing a trial balance, and understanding account balances.

Content

  1. Problem 1
    1. Worksheet 1
    2. Solution 1
  2. Problem 2
    1. Worksheet 2
    2. Solution 2
  3. Problem 3
    1. Worksheet 3
    2. Solution 3
  4. Problem 4
    1. Worksheet 4
    2. Solution 4
  5. Problem 5
    1. Worksheet 5
    2. Solution 5
  6. Problem 6
    1. Worksheet 6 (a)
    2. Worksheet 6 (b)
    3. Worksheet 6 (c)
    4. Solution 6 (a)
    5. Solution 6 (b)
    6. Solution 6 (c)
  7. Problem 7
    1. Worksheet 7 (a)
    2. Worksheet 7 (b)
    3. Worksheet 7 (d)
    4. Worksheet 7 (e)
    5. Solution 7 (a)
    6. Solution 7 (b)
    7. Solution 7 (d)
    8. Solution 7 (e)
  8. Problem 8
    1. Worksheet 8 (a)
    2. Worksheet 8 (c)
    3. Solution 8 (a)
    4. Solution 8 (c)
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free book, textbook, study book, student, e-books, ebooks, economics, macroeconomics, engineering, IT, mathematics, marketing, statistics, strategy

Description

This exercise book is the first of four exercise books that correspond directly with the Accounting Cycle textbook. The exercises relate specifically to Part 1 of the Accounting Cycle textbook. It includes problems covering the fundamental accounting equation (assets, liabilities, and Owners' equity), how transactions impact the accounting equation, and the core financial statements (the Income Statement, the Statement of Retained Earnings, Balance Sheet, and Statement of Cash Flows).

Content

  1. Problem 1
    1. Worksheet 1
    2. Solution 1
  2. Problem 2
    1. Worksheet 2
    2. Solution 2
  3. Problem 3
    1. Worksheet 3
    2. Solution 3
  4. Problem 4
    1. Worksheet 4
    2. Solution 4
  5. Problem 5
    1. Worksheet 5
    2. Solution 5
  6. Problem 6
    1. Worksheet 6
    2. Solution 6
  7. Problem 7
    1. Worksheet
    2. Solution 7
  8. Problem 8
    1. Worksheet 8
    2. Solution 8
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Description

Ideally, Marketing is accountable, generates bulletproof business outcomes, drives growth and profitability, and empowers the whole organisation. In reality, however, Marketing can be unfathomable, counter-productive, inefficient and cumbersome, offering little or no contribution to corporate growth and unable to create competitive advantage. The Four Faces of Marketing offers a new perspective: Clarity of understanding of Marketing functions, which promises corporate immortality from better delegation of authority due to recognition of defined and divergent skill sets within the profession of Marketing.
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free book, textbook, study book, student, e-books, ebooks, economics, macroeconomics, engineering, IT, mathematics, marketing, statistics, strategy


Description

In "The Experts Teach: Customer Care", we bring together 25 articles from the top experts on how to earn a reputation for great customer service. These experts will show you why many organisations lose sight of their customers and decline, while others get the customer relationship right and see their fortunes soar.
The expert authors include Martin Haworth who is a successful business coach; George Torok, who is a well-known writer on creative problem-solving and personal marketing; and Greg Smith, president of Chart Your Course International.
If you are a manager, these articles will inspire you to become a great service provider. If you are a trainer, they are perfect for sharing with anyone whose role brings them into contact with customers. If you are a learner, they are quite simply professional game-changers.

Preface

In each of “The Experts Teach” series, we’ve gathered together some of the world’s best thinkers to share their ideas with you. Their ideas offer new, refreshing, and insightful ways to look at old themes, allowing you to discover new perspectives, develop your understanding, and change the way you think.

Content

  1. What Makes a Customer? by Nelson Scott
  2. Top 10 Worst Things to Say to Angry Customers by Jeff Mowatt
  3. Customer Service – The Disney Way by Martin Haworth
  4. Service With a Smile! by Bob Selden
  5. The View from the Front Line by Jim Clemmer
  6. From Ichiban to Kaizen by Erica Rowntree
  7. Good Sticky vs Bad Sticky by Thomas Cox
  8. More is Said than Done about Improving Customer Service by Jim Clemmer
  9. How Powerful are Your Customers? by Bob Selden
  10. The ABC of Superior Customer Service by Eric Garner
  11. Customer Service v’s Customer Satisfaction – What’s the Difference? by Bob Selden
  12. There Must Be 50 Ways to Leave Your Customer by George Torok
  13. Service is the Key to Survival in Today’s Climate by Bob Selden
  14. What Stops Dissatisfied Customers From Complaining? By Nelson Scott
  15. Buying Trends – the Shift to Hassle-Free by Jeff Mowatt
  16. Do You Know Who Your Customers Are? by Bob Selden
  17. The Unbeatable Laws of Customer Service by David Diamond
  18. Customer Satisfaction is a Reflection of Employee Satisfaction by Jim Clemmer
  19. Customer Relationship Management – System or Attitude? by Bob Selden
  20. America’s Favorite Retailers Have One Thing In Common – Great Customer Service by Gregory P Smith
  21. The Icing on Your Customer Cake by Colin Crouch
  22. Secrets from David Copperfield by George Torok
  23. 11 Ways to Get What You Want – Be a Clever Customer! by Martin Howarth
  24. Company Policies Can Frustrate Customers and Drive Them to Competitors by Nelson Scott
  25. Connecting With Customers by Paul Lemberg
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Description

To be the very best that you can be, you have to have a game plan. You need to know all the basics and then build on them at each step until you become brilliant in your field.
If your field is sales then his book is a comprehensive training guide, which will take you through all the basics and how to build on these at each step throughout the process, making marginal gains wherever possible to give you the edge against all your competitors. You will be taught the psychology of selling and how you can get your prospect to sell to themselves! Learn the art of persuasion and how to turn your prospect on to your offering. You will learn that closing a sale begins at the beginning not the end of the process!
Starting at base-camp you will be informed about prospecting then mastering the next steps of qualifying and partnering, taking you halfway to your goal. Next, you will learn about identifying and creating needs for those products and services and finally presenting pointers and summiting, where you’ve reached your goal and made that all important sale. Step-by-step this book will take you to the top of your game and is a vital reference point for everyone involved in selling.

Preface

Harvard Business Review did research on “the three rules for making a company truly great”. The research was unbiased investigating thousands of companies. The focus was to find the most common denominators amongst the companies that were sustainably successful over a long period of time. The research revealed the following rules:
  • Rule 1 – Better before cheaper – Sell the value, not the price.
  • Rule 2 – Revenue before cost – You can’t cut your way to success, but you can sell your way there.
  • Rule 3 – There are no other rules.
This research shows that it is mostly about sales. Without sales you have no commercial company. You can have the best product, the best services and the best solutions but without sales there is no company. So, if sales differentiate the top performing companies then all companies need to have an effective and proven Sales Process in place.
“The myth behind sales being a ‘born-with’ characteristic should be dumped as the art of selling can be learned,” says Clive Price. Sales Directors think that all they need to do is find born sales people to perfect their team. This is not the case – to be a great sales person, you do not need the gift of gab but a basic system of sales skills. In this book you will learn that GREAT salespeople use a proven and modern sales methodology and you will be taken through each step, so that you can learn how to reach your sales peak for you and your company.
All business activity starts with the sale. Your business needs you to get their products or services sold to the customer. Without sales, there would be no business. It makes common sense that any guidance that you can get to increase your sales volumes and profit margins will go a long way towards driving your business success.
In order to do this, as an experienced sales professional, you need to make a few fairly simple, smart changes in the way you think and behave while selling. When you read this book you’ll learn a few tricks on how the psychology of selling really works and discover new techniques that you can use right now.
Techniques like:
  • What turns a suspect into a prospect? Sales Professionals waste as much as 70% of their time dealing with very nice people who never buy.
  • How to gain the respect and trust of prospects even if you dislike them?
  • How to come to grips with the buyer’s reasons to buy and then match your behaviour to their style?
  • What questions to ask, to get the 10 Yeses that win deals?
  • Why is your competitive differentiator so critical in today’s tough climate?
This book is thorough and concise and I have no hesitation in recommending this clear and well-mapped sales approach for people who are serious about successful selling.
Paul Whitehouse
Director & Business Advisor
TVBA Ltd.

Content

  1. Introduction
  2. Eight Key Rules For Today’s Sales Professional
  3. Module 1: Prospecting
  4. Module 2: Qualification
  5. Module 3: Getting The Appointment
  6. Module 4: First Impressions
  7. Module 5: Creating Needs
  8. Module 6: Your Presentation (FAB)
  9. Module 7: The Close
  10. Module 8: Handling Objections
  11. Module 9: Annexures
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